Privacy Statement
This is our privacy statement explaining why we use personal data with our systems, what rights can be derived from it and what we do with your data. Feel free to ask us a question at info@thegamingfactory.nl if something is not clear after reading this statement.
What we collect
When you come to The Gaming Factory through our online reservation system, we ask you for personal information so that you are identifiable at the box office. By entering the data, you give us permission to store it temporarily. The personal data we process are:
– Name
– Email address
– Phone number
We do not ask for age or any age confirmation, but assume in good faith that if minors are ordering, that they are doing so with the express permission of their parents or guardian.
Why we collect
We collect your personal data because placing an order at a The Gaming Factory B.V. store creates an agreement between you as a visitor and our company. We can only complete this agreement if we have your information and need to send your admission ticket.
The Gaming Factory B.V. collects email addresses to keep you informed of promotions and events regarding our affiliates through a newsletter that is sent no more often than once per quarter. We comply with the GDPR law in this regard and are allowed to opt-in if there is a paying relationship and we can make you similar offers for the thing you purchased from us.
It is always possible to unsubscribe from the newsletter using the unsubscribe link at the bottom of the email, or by sending an email to info@thegamingfactory.nl with ‘Unsubscribe Newsletter’.
Period of retention of personal data
Data is deleted once every 3 years at the end of the year. If you wish to have your data deleted earlier, this is possible after you visit one of our branches. For deletion, as well as inspection and correct, contact The Gaming Factory by phone at 013-5800009. This is also the number for if you have a complaint about the processing of your personal data.
Cameras
To ensure the safety of our visitors, staff and equipment, there are cameras in our facilities. These images are kept for up to four weeks unless a criminal offense has been committed. If so, we may extend the retention period at our discretion.
Sharing personal data with third parties
Only if we can perform our agreement or need to comply with legal obligations will we provide data to third parties.
Social Media
Finally, The Gaming Factory B.V. is free to take photos and videos for social media in its branches without (verbal) permission, but will be asked for it. Are you anywhere on our channels without permission? Please email info@thegamingfactory.nl with a link to the photo and they will remove it as well.
We are not responsible for visitors who take photos and/or videos in our establishments, filming other visitors, without having inquired.